Extended coverage
Extends the standard 12-month warranty to 30 months in total for eligible original parts and repairs.
Here for you after your visit
Aftercare & Support
Help when something isn’t right. Extra benefits when you have Jack Frost A/C Aftercare.
For every customer
Something not right?
Let’s get it sorted.
You don’t need an Aftercare package to raise a concern. Contact us right away if something isn’t working as expected after your visit.
We’re human, and sometimes we make mistakes. If the fault is due to an error in our original work, we’ll put it right without extra charges, including the labour needed to correct it.
Tell us what’s changed
Have your registration or invoice handy. Explain the symptoms and when they started.
We’ll review and assess it
We check whether the concern relates to our original work, a covered component or a separate fault.
We’ll explain the solution
We discuss the findings and any applicable charges before further work. Our purpose is to solve your A/C issue and get you enjoying cool air again.
Your Aftercare package
Jack Frost A/C Aftercare
Extended warranty. Extra benefits.
For customers with an Aftercare agreement, eligible original parts and repairs receive extended cover. Labour is excluded from this extended package, as explained below.
VIP workshop access
Priority access to get your vehicle into our Mt Gravatt East workshop within two business days.
Future repairs & labour
A discount on future repairs and labour services under your Aftercare package.
Your two-year A/C service
Save on your two-year air conditioning service.
Workshop access is not a completion guarantee. Many repairs can be completed on the day once the vehicle is in. Dashboard removal, parts availability and the scope of work can extend the turnaround. We confirm timing for your vehicle.
Know your cover
What’s included—and what isn’t.
Aftercare relates to eligible parts and repairs Jack Frost originally carried out on your vehicle, recorded in your agreement. It does not cover every future A/C fault.
Covered components and repairs
- Leaks or failed components relating to eligible original work
- Evaporator
- Condenser
- Hoses
- Compressor or compressor components
- Relay
Excluded from the extended package
- Blend door or vent faults
- Electrical faults
- Heater problems
- Thermo fan failure or faults
- Blower motor
- Fan speed resistor faults
- Labour, except rectification of our own workmanship errors
- Work carried out by the owner or a third-party repairer
Before further work
Labour, assessments
and your agreement.
Keep your invoice and Aftercare agreement together. Contact us before arranging a repair elsewhere so we can assess the original work and explain the next step.
Labour under extended cover
Labour is not included in the extended Aftercare package. If the issue is caused by an error in our original workmanship, we will make good without extra charges. These are separate commitments.
Faults outside package coverage
A service charge applies where assessment identifies a fault outside the package, unless a no-charge remedy is required under your consumer rights. Further diagnostic investigation is additional; we explain applicable costs before proceeding.
Quote review
If you have concerns about a proposed repair quote, contact us before authorising work so we can explain the scope and discuss your options.
Package benefits are subject to your Aftercare agreement and applicable terms. Your Australian Consumer Law rights apply independently of this package and are not excluded or limited by its timeframes, labour exclusions or other conditions. Warranty information →